Frequently Asked Questions

Check here for answers to our most frequently asked questions. If you still need help, then please contact us at info@bijouxcreme.com. Thanks!

Product

Of course, everything in moderation, but did you know that butter is actually GOOD for you—especially when it’s grass-fed, organic butter? Butter is rich in beta carotene, vitamin A, butyrate, and omega-3 fatty acids. Grass-fed, organic butter has all that plus vitamin K2 (which helps to strengthen your bones and prevents calcification in your arteries) and up to five-times more anti-cancerous CLA (conjugated linoleic acid) than regular butter. What’s not to love?

Imagine a world with only one flavor of ice cream; only one type of yogurt; and only one way to eat oatmeal, bread, and pasta. That’s exactly where we are with butter. The world is a colorful place with different climates and cultures and experiences for every personality. It’s time to elevate your butter! Enter Bijoux Crème, where food is about creating great memories.

Simply put: We want happier cows, a happier Earth, and a happier YOU!

When you order from us online, sometimes your butter will arrive still frozen. In other cases, your home or local grocery store's coolers are set at just above freezing. When this happens, simply let the jar sit out at room temperature for a few minutes before using it on your favorite foods. And, enjoy!

Production

Bijoux Crème is committed to doing our part to contain the spread of COVID-19 and to protect the well-being of our customers and employees. As such, we strive to meet or exceed all public health mandates.

Thankfully, food production is already a very safe and sanitary process, and Bijoux Crème's cleaning and sanitizing protocols always meet or exceed public health guidelines.

In short, the certification processes for Organic, Non-GMO, Gluten-free, etc. are very expensive. At this stage in our business, such certifications are just not feasible.

However, because the farmers and producers of the ingredients which go into our flavored butters have earned such certifications, we can say with 100% confidence that our products are all-natural, gluten-free, GMO-free, and made with organic, grass-fed, pasture-grazed butter.

As required by law, we list all known food allergens on our product labels. Because Bijoux Crème is manufactured on shared equipment, our products may also contain other common allergens: peanuts, tree nuts, wheat, soy, eggs, fish, and shellsfish.

Community and the Environment

Of course! Our hearts and minds are always focused on the conservation of the environment and the wellbeing of all living things. That’s why we've integrated responsible farming and sustainable processes into every facet of our business.

The Amish and Mennonite farmers that comprise the family of farms where we source our butter take a holistic approach to farming and have done so for well over 100 years. Their grazing practices follow regenerative agriculture methods as well as a sustainable approach to farming.

And, by refusing to source ingredients from farms that use synthetic chemicals or GMOs, we’re encouraging natural biodiversity in plants and wildlife, keeping the waterways clean, and maintaining the earth’s fertile soil.

Every little bit adds up to one big difference!

We're glad you asked! First and foremost, we're concerned about the environment--especially our oceans. For that reason alone we avoid using plastic whenever possible.

Furthermore, did you know that butter is slightly acidic? And, what happens when acidic food comes in contact with plastic? That's right, leeching. Plasticizers such as BPA (bisphenol A) leech into our food with prolonged contact, especially acidic foods.

Hopefully, you'll look at plastic butter tubs a little differently now.

Pricing

Yes, there are other makers of flavored butter--some costing more, some less. First, know: You get what you pay for. Given the high-quality ingredients (organic, grass-fed, European-style butter and other all-natural ingredients) which go into our products, ours will likely cost more than most. If you find a competing product that costs more, by all means try them out. We're that confident that our flavored butter is the best around!

Ordering

Yes, you can cancel your order with no penalty. You must cancel your order before it ships. If your order has already shipped, please use our easy return system to get a full refund.

Shipping

We do our best to ship items as fast as we can. Please allow 1-3 days for your order to ship. Average shipping times are 1-2 days in transit. Tracking numbers will be provided after your order has shipped. If you don't have a tracking number from us after 3 business days, please email us at info@bijouxcreme.com.

Fair question... First, know that we do not make money on the shipping charges. The cost added to your order goes right to the shipper (FedEx, UPS, USPS, etc.).

And, to the heart of your question: butter is a perishable food, meaning it must stay at-or-below refrigerator temperatures to ensure it stays fresh and maintains its high quality. Given that, we must ship our product using overnight shipping services (especially during summer months).

As I'm sure you know, overnight shipping is not cheap, especially with gas prices at their current levels. But, rest assured that when shipping prices come down, our costs will come down as well.

Returns

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include your name and order number on all returned parcels.

Miscellaneous

Absolutely! Please send an email to info@bijouxcreme.com, and we will be happy to assist you in any way we can. We do receive a large number of emails, so please give us 1-3 days to respond. Also, if your question is about an order you placed, be sure to include your order number and all pertinent details.